Welcome to the HELP DESK.

To serve you better, we offer a support ticket system to track billing questions, requests for service calls and other support requests. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we archive your history of all your support requests.

You may track requests for service calls here, but please make sure you provide complete information. We need to know the model of your unit and your complete address and phone number. We can not process requests that do not include this information. For commercial clients only: please also include your PO#.

If this is an emergency, please call 713-433-6311, 24 hours a day and 7 days a week.


Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.

Open New Ticket

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Check status of previously opened ticket. We provide archives and history of all your support requests complete with responses.


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